Big Basket — Offers not applied, unprofessional customer service

Address:	Mumbai City, Maharashtra, 500087
Website:	www.bigbasket.com

Carried out a netbanking transaction at which got a message that I was eligible for a 20% discount voucher for BB. Signed up for BB and placed my order. Tried to apply voucher but amount was not deducted from Bill amount. Contacted customer care: 1. Was told that voucher was applicable only thru netbanking/ bank credit or debit card. Tried with my credit card. Didn't work. Called customer care again. 2. Was told only netbanking would work. I asked them to confirm given my first communication with them. Was put on hold for 4 minutes while the lady went to confirm. Call got disconnected. 3. Called again when voucher didn't work again. This time was told that there was a minimum order!!! None of these terms and conditions were clarified either by the bank or by BB initially. Why was I not informed of the minimum ordr when I first called. My order would have been in view of the customer care officials. If BB can not honour its commitments it should not make any offers! Highly unprofessional and dissatisfactory service!