Blackberrys — shoes/ complaint about being overcharged for the product that was on sale online

Address:171001

Made purchase of tan colour shoes (Style kelsey) from blackberry outlet at shimla on 30.9.2019 for rs 5995/_ only. Was told that due to fault in the system the product showed price different and the same have to rectified from head office. So i made cash payment for the product while other purchases of phoenix suit a pant shirt tie etc was made by card. Came home to find that the same product is selling at 50 % discount online. To make the matter worse they have given me two invoices of the same purchase and i do not have the invoice to claim the same. I do have the tag of the product intact that have the bar code. I fail to understand as to how blackberry manages to sell the product at 50 percent discount while the store sells the same product at double the price on the same day. Felt totally cheated and disgusted.
Have decided never to buy from blackberrys store again.
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Oct 07, 2019
Updated by suneel sharma1117
Blackberry store has not yet given me the invoice citing inability to retrieve old invoices. On insistence they impressed upon me that in case of product complaint they would consider the same based on bar code on the product. This means I have to save the bar code till the life of warranty or whatever. The salesmen are acting courteously but their behaviour is kind of strange.
Dec 29, 2019
Updated by suneel sharma1117
The threads of Shoe are coming off even though has been worn 3 times since purchase. What a waste and what fraudulent company.
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    Shimla Rural(t), Himachal Pradesh
    India
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