Blue Dart Express — Delivery related issue

Dear Team,
My product was shipped from Mumbai to Bangalore on dt-24/08/2022 vide reference number [protected] but still I didn't got it.
When I tracked on blue dart side, it is still in transit stage and the remark is "Prohibited Area-Entry Restricted".
My address was my office address and that is ICICI Bank, how come blue dart delivery boy can't reach a bank address i don't understand at all.
Second thing is I called to blue dart customer care from dt-30/08/2022 for three times but they are still only raising complaint but the complainants i think never resolved because still i didn't got any message or call from neither the delivery boy nor from the blue dart customer care.
The service is very poor.
Please do the needful.