Blue Dart Express — Didnt make the effort to deliver instead wrote consignment refuses to take delivery

With ref to your docket no [protected] I didn’t received the parcel till now and on tracking we found that it’s written on tracking site “refused to take delivery”.since our entire showroom is under CCTV hence you are requested to visit our showroom and check the CCTV recording from the date of order booked to know that wether we refused or your office didn’t took any attempt to make delivery.
Also your senior staff Mr.Prashant in patna office is so rude and unprofessional.As these days shop stamp is not in use so we requested prashant jee to deliver the goods without stamp insted owner will sign the docket with his mobile number but very arrogantly he asked to make stam if we need the parcel.
As a matter of fact we decided not book any parcel further with you with such humiliation .
Sir being the most renowned name in courier service some such staff behavior is making the wrost for you.
If possible kindly take a note on this