Blue Dart Express — I still didn't received my courier

Address:

Bluedart davangere

I got tracking message from bluedart in that the deliver date is 20 but still I didn't received my courier and the courier guy today called me telling that he was not able to deliver my courier due to some road construction is going on here I am telling him in another way but he is not listening my words properly and my courier is also weight and he telling me that I can only go collect the courier it's door deliver right but why they not do their work properly still I didn't received my courier