Blue Dart Express Limited — Package Delivered to Wrong Person

Address:	Kolkata, West Bengal
Website:	www.bluedart.com/

I have placed online order for 3 books from Sterling Book House in Mumbai to be delivered to Kolkata at my residence. I requested for Air courier and paid the full amount required for the same online. Total 3 books including air courier costs me Rs.1320 It was said that it would be delivered within 3days. When I did not receive my package after 3 days I wrote a e-mail to Sterling Book House and they gave me the waybill number. I was totally surprised and awestruck to see that Blue Dart Tracking System showing the package has been delivered to some one called P.Banerjee. I have no wildest idea who this P.Banerjee is. Even though they had my phone number on the package they did not even bothered to call me up before delivering it to someone I do not even know and certainly the package did not have that name on it. This is just unprofessional and ridiculous. I have already send Blue Dart my complaint but they are mute from their end. I lost my books, I lost my money. But for sure Blue Dart is a crap and worse than other cheap courier services. Below is the extract Time-log from Blue dart Tracking System. Pickup Date 16 September 2015 From Mumbai To Kolkata Status SHIPMENT DELIVERED Date of Delivery 17 September 2015 Time of Delivery 14:47 Recipient P Banerjee Status and Scans Location Details Date Time * Waybill No : [protected] Dumdum Shipment Delivered 17-Sep-2015 14:47 Dumdum Shipment Out For Delivery 17-Sep-2015 11:45 Dumdum Shipment Arrived 17-Sep-2015 11:01 Dumdum Canvas Bag Arrived At Delivery Loc 17-Sep-2015 10:54 Calcutta Hub Shipment Further Connected 17-Sep-2015 10:23 Calcutta Hub Shipment Arrived At Hub 17-Sep-2015 08:55 Mumbai Hub Shipment Further Connected 17-Sep-2015 06:21 Mumbai Hub Shipment Arrived 17-Sep-2015 02:37 Lpr Hub Shipment Further Connected 17-Sep-2015 01:31 Lpr Hub Shipment Arrived 17-Sep-2015 00:18 Ddb Branch Office Shipment Further Connected 16-Sep-2015 23:00 Ddb Branch Office Shipment Arrived 16-Sep-2015 19:26 * - 24 Hr Format