[Resolved]  Blue Dart Express Limited — Package Undelivered

A parcel was sent from Chennai bound to Kolkata on 31st July. Their site tracker says the consignment has reached Kolkata on 11th July. It has still not been delivered. I tired of trying to call their customer care numbers. Their Facebook page doesn't respond to the messages. Their care executives don't reply to my e-mails. I don't understand, why can't they keep the customer updated about the whereabouts, when they charge for the service and get paid in full before the dispatch of the parcel. Utter carelessness.I am still waiting for the parcel and any response from Blue Dart.