Blue Dart Express Limited — Promising for courier delivery but not delivering

Address:

Mumbai City, Maharashtra

Hi Team, This is to lodge a complaint against Blue dart courier company as they are making promises but not fulfilling them. - Incident date : 4-june-2015 - Bluedart contact Number :[protected], [protected] and [protected] - website : https://www.bluedart.com/ - My WB Number : [protected] When I got the details over email from the sender of courier that they have sent the shipment thru Blue dart and provided the WB Number to track it. Then I checked the status and it was mentioned in the website that this will be delivered by tomorrow. So I called the customer helpline and requested them to get it deliver before 1 PM as after that no one will be available to get this as home. They said OK and promised to do so but on friday 5-jun-2015 i waited till 1.30 PM but it was not delivered. Then I left to my office and called them for asking why it was not delivered then they said due to some issue at their end it could not delivered and again made a promise to get it deliver by saturday before 1 PM as I asked them to get it deliver because after 1 PM i will not be at home and going to out of mumbai on saturday and sunday. then again they promised and failed to deliver. when I came back on sunday evening around 6 PM i saw that there was a Missed You card at my gate. but it was of no worth as I told them I will be out of mumbai. then I called them on monday and asked the status of delivery. again they told me that they have some issue due to which they could not deliver on time. I had already mentioned that I will be at home whole day to just for this delivery and I am taking a leave from office. But no luck also time time. whole day i was just waiting for the delivery. meanwhile on monday i was calling them up on regular interval and they were telling that today by late evening you will surely get your courier. Now today is tuesday and still waiting for my item. Points which i would like to bring to your notice- 1. I also had email conversation with their executive which i have provided. 2. I am continuously trying to call them today but its not getting connected and not picking up. 3. Wrong information given on their website about tried delivery on monday at around 5 PM as i was at home whole day and no one came still they mentioned in website that "Consignee not available". 4. Not getting any response from them about my problem. 5. Continuously doing my followups with them but no luck.