[Resolved]  Blue Dart Express Limited — Regarding delivery of consignment

Address:

Hyderabad, Andhra Pradesh

Hi, Bajaj Finance sent me finance document along with card through Blue Dart and i got a message to my mobile from Blue Dart on 22nd Aug 2014 at 9:17 PM stating that "Blue dart tried to deliver a shipment no [protected] to you. Please contact us between 9AM and 9PM (Mon-Sat) within 48hrs on -[protected]". But no one reach me on the delivery or no one come to my residence or office. I called to customer care and said that i didn't got the delivery and they stated that "for some reasons they delivery at your office. So i asked them to whom you guys delivered the packet in my office, they stated that they delivered to Alia. No one called me and said that your packet was delivered in your office to Alia, please go and pick it up. But i enquired in my office mail room and they said that they didn't receive any packet from Blue Dart on my name and there is no one with the name Alia. I don't know what happening here, Blue dart doesn't follow any protocol's. Bajaj Finance sent me finance document along with card through Blue Dart to my residence address but i don't no why they sent to my office but finally in my office also they didn't handover the packet. To whom they deliver the packet still its mystery. I didn't expect from Blue dart like this and i called to customer care minimum 10 times and saying that i packet was not delivered in my office, please help me on my issue but every time they simply said that we delivered your packet in your office to Alia and we are not responsible now. I still don't understand that Bajaj Finance sent the packet to me but how come they deliver the pack to someone else and now they saying that we are not responsible for that. They who is responsible for this?? Finally i lost very important documents. I really frustrated on customer care response and Blue Dart services. Please some one help me on this issue. Awaiting your response!!! Regards, Sriharsha Email: usharsha.[protected]@gmail.com Ph: +91-[protected]