[Resolved]  Blue Dart Express Limited — Unsatisfactory Customer Care and poor service from Blue Dart

Address:

Kolkata, West Bengal

Hello Sir, I have a package with Bluedart with the Waybill No: [protected]. The package was sent to Bluedart on 11th September 2014. They initially updated the Delivery date as 13th Spetember 2014. When I did not receive the package on that day, I tracked the Waybill Number and it was updated that since it is a holiday, it will be delivered to me on the next working day. It was not delivered to me on Monday as well (15th September). They updated the status as "delivery delayed". I called up the customer care and they informed me that they have no manpower/backlog to clear and hence delivery is delayed but it was promised that it will be definitely done on 16th September.As expected, it wasn't delivered on that day also. The customer care people are extremely rude and have no knowledge. They promise everyday that it will be done but it is all a lie. On 17th September, they updated the status as "Out for Delivery" at 10:00 am and it is 18th September today and the status is still the same and I have not received the product yet. I want strict action against them. They take more than a week to deliver a product which is shipped from Kolkata to Kolkata. If they do not have manpower or backlogs, they should not this business.