Blue Dart Express — My product not delivered to me and the tracking details claim that it is delivered and the recipient is different

I ordered a jeans from off-duty India a prepaid order of RS.1699 was delivered to someone on 23rd Oct. I got a message on my number saying that Your order with Blue Dart AWB#xxxxxxxxxxxx was delivered to SELF. when I tracked my order it says it has been delivered to Binda Roy and My name and address are completely different in the tracking details. My name is Vaishnavi and delivery location is Hyderabad. But the shipment was delivered to Binda Roy and that too in delhi. i mean what responsibility do you guys have, I haven't got my prepaid shipment then who the hell took it also the track status says the recipient is Binda Roy .My name could not be seen anywhere this is utter fraud, seriously i am disgusted.Kindly look into this because i need my shipment for which I have already paid Kindly solve this matter and get me my shipment please i need that.
Waybill No : [protected]
Reference No : [protected]
Pickup Date : 21 October 2023
From : New Delhi
To : Hyderabad ( not reached to Hyderabad) delivered to Delhi
Status : SHIPMENT DELIVERED
Date of Delivery : 23 october 2023
Time of Delivery : 11:39
Recipient : Binda Roy in tracking details and Self in my message box
Here the status says shipment delivered to the recipient Binda Roy.I am disgusted because I have not got my order for which i have paid the entire amount already it's a serious mishandling from your side. When I called your customer care they said the tracking number is which I received is wrong. I've contacted off-duty they said I've shared the OTP so they couldn't track the order. But I didn't receive any OTP. I just got a message telling the order is delivered to self. Like what the hell. I need my shipment which I payed for or I need refund. Kindly please solve this issue