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Blue Dart Express — My shipment is delivered to wrong address I supposeose

This morning I received a message telling that my shipment was delivered.But unfortunately I haven't received it. The receiver's name mentioned in the message is unknown to me.
When I tried to track the shipment, I was surprised to see that it has been delivered in some other state.
How can you be so careless with confidential bank documents?
CAN YOU PLEASE RESOLVE THIS ISSUE ASAP?
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