Blue Dart Express — Non-delivery of document

Address:

Kolkata, West Bengal, 700001

I booked a document vide Cn No. [protected] dates 28.07.2016 from mumbai to kolkata. Documwnt arriver kolkata on friday 29th july by 10 am and till now its been not delivered. Yesterday it shown that address not found. Very clearly contact number is been mentioned on the covernof document. If in any case the delivery man dint found the address than why he dint called. And today from 14.11 it showin that out for delivery and it 7.30 om till now its not delivered and not a single call from there end regarding late delivery of document. We choose such a reputed courier services just for the prior delivery of documents but 3 working day wasted of ours just for the neglegancy of delivery department. And now they will say sorry and wil go through evrything. Is it the services they provide. Please help me