Blue Dart Express — non shipment of parcel on time and wrong updation of status for awb [protected]

Website:

www.bluedart.com

I should receive a package from yes bank with waybill number [protected], while tracking the same, they have updated with the wrong status as i am not available, how can they decide themselves without visiting the address and update the wronf details. When i made a call to customer support they have initiated some instructions to concern and even there is no action on them. This issue is geting raised every time with blue dart couriers