Blue Dart Express — Not Refunding my money

I paid to your Bluedart delivery agent Umesh Kumar via PhonePe
Details are as follows
On Feb 21, 2021
This is the Transaction ID - T2102211246247817147946
UTR Code[protected]
Reference No[protected]
He said to me that he didn't received my payment for my parcel.

After this i paid him personally Rs.1099 to receive parcel on his Personal Number UPI.
He said me to contact Bluedart to receive the refund of the failed transaction.
AWB Number : [protected]

Its More than 5 Months they don't respond to my complaint.

I asked help from H&M they said we don't care for your refund the payment is done between you and bluedart.
I confirmed that payment was made from my side from axis bank.

Please help me H&M also banned my account so i can't further do any action on this
Escalation no is[protected] for this case i registered in H&M also but they don't take action.

I am attaching all the statement where Bluedart and H&M are saying they don't received my payment and i attached confirmation of axis bank that transaction is successful and my bank statement for that day.

Please help me if someone is reading this.