Blue Dart Express — Object not delivered and not informed

Address:	122001
Website:	Bluedart

Hi

I recently ordered something from paytm which was supposed to get delivered by tomorrow but it has not been. This has been the worst experience I have ever faced with the courier companies :

1) your customer care number is not valid..it does helps me in connecting with any of your guys.
2) the order # is [protected], and when I try tracking the order every morning it gives me out for delivery and at the end of day it gives me ramarks as need extension and the department name..don't you guys have this much courtesy to call me when I have given my number.
3) none of your team member has ever tried calling me or informing me that this is the problem we are facing. I have registered e-mail I'd as garima.[protected]@yahoo.com, but no intimation received by you
4) Is this the way you guys are operating ? Can't you just call the person and get the relevent details. My order was pretty urgent and I need that.
5) if it is not delivered today I think I will have to go to another level of escalation, because this is highly irritating for me, all day I see it is out for delivery, I try tracking but I receive no call and then at the end it says we need this and we need that..

Thanks