Blue Dart Express — Package not received, Held at office

The Order was shipped on 30th June 2023 from Lucknow to Patna
It has been held at Patna Hub since 6th july 2023.
When i contacted the Blue dart team they said they need updated Address and will deliver it the next day.
We have called them and got the address updated thrice since then but the package is still not delivered at the location.
They keep saying that if it's not delivered we will have to pick it up from the centre, which is not possible at all.
The family is leaving for abroad this week, request you to get it delivered before that, otherwise it'll be a big loss for many o[censored]s on many levels.
Thanks