Blue Dart Express — Product not delivered - claim of incomplete address

EPSON Order #[protected] AWB #[protected]
I received a message FROM Blue Dart on Thursday, 14 April 2022 at 12.26pm informing me of the promised delivery of my Epson order.
On 19 April, 1.24pm, Op. Executive Mr. Emmanuel emailed me claiming that I am not answering my calls. I don't have any record of missed calls. Can he prove it? Also I am residing at the given address for several decades and I keep receiving courier and postal parcels. I replied to Mr. Emmanuel at 2.53pm, same day. After that I saw 2 emails between Mr. Emmanuel and his staff, but it's been 5 days and I am afraid these irresponsible öfficers" have returned my parcel.
Request action against these degenerates and keep me in the loop so I can approach the North Goa Consumer Forum.