Blue Dart Express — Product not delivered on time** August

Hi,
I have ordered 1 bag from Tata Cliq app. This was handed over to bluedart for delivery. Product is in my place since 16th August and yet waiting for the delivery. There is no sense of responsibility from bluedart to keep the customer informed. They are just taking it very causually. these kind of things should be penalised and the comapny should pay the consumers for every second of delay. In India companies can just delay whatever and whenever they want to and are never penalised and if there is a single day delay from consumer, consumers are penalised. This should stop