Blue Dart Express — Refund Payment has not been processed yet

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I want you to notice that I received a payment of 1269.56/- Rupees through Blue dart on 09 November, 2021. I made an Online payment but due to some reason it was on pending . the delivery boy was in rush and he told that Blue Dart never accepts double payment and ask us to made another payment this time my friend made online payment and was succeeded. after that my pending payment had also been succeeded. I had waited for two working days for my refund but I did not get any amount. I had contacted to my bank but they said that the payment had already been debited. I called customer support of blue dart so many times but they had not responded to my compliant. Its been more than a month, I request you to please resolve my issue as I have some other important work too.