Blue Dart Express — Shipment delay and careless reply

The shipment came to hyderabad on 3rd june but till now, when calling the customer care they are casually telling technical delay (responding as if the delay is from my side)and informing it may take more than 2 days to receive my courier.
This bluedart always delays in hyderabad, careless people not doing their work properly and also not concerned with the other people time.

I don't know why the banks are sending through this poor service bluedart courier