Blue Dart Express — Shipment did not receive

My shipment is [protected]
I was suppose to receive my shipment by today as per what I had received through an SMS by Blue Dart. I was waiting at the given address for the shipment to be received the entire day however to my surprise when I tracked my shipment at 3:30 PM the status reflected no consignee available at the given address so my shipment has returned. Now the question is neither I received any call nor did I leave my house for a fraction of a second. Upon calling there customer service first the lines were busy and then I was asked to recharge my phone number for there xyz charges per second. I recharged my phone and the money also got detucted as per the call rate but I could not reach any one. Such unprofessional fraud company should be banned from being in the market.