Blue Dart Express — Shipment not Delivering and get rejected and sent back to Bank without informing the receiver of shipment.

This was the second time the credit card sent by HDFC Bank was automatically rejecting the delivery by texting the message " Sorry to have missed you while delivering the shipment with AWB#[protected] to reschedule delivery as per your convenience." without prior informing the the costumer.
They don't even call to inform there costumer about whether the package is delivered to provided location or we have go there to received the package.