Blue Dart Express — Without any attempt they updated status as incomplete address/incorrect

Address:

Blue dart-Hyderabad

Even without any attempt or a call from the agent of Blue Dart, they simply updated the status of my courier to Consignee address incorrect or incomplete, how do they do so, such things make our trust drop-down. If possible try to contact the consignee through mail or call before make the decision or simply updating the status, even they haven't tried to contact me via phone.