Blue Dart Express — Wrong delivery of package

Address:	Chandigarh, Punjab, 160101
Website:	Consumercomplaints.in

I sent a package (awb : [protected]) containing documents to australia from blue dart office in sector 8 chandigarh (india) on 24 may 2016. the package never reached its destination. the package was instead sent to some other destination and was returned. but it was not returned to me. it was returned to a bank in chandigarh which had sent documents to south africa via blue dart!. the banks documents and my documents were maybe interchanged some where and my documents were sent to south africa instead of australia. the recipient in south africa returned my docs to bank. and now the bank is refusing to let go of the documents until they get back their documents also from blue dart. i am stuck between blue dart and the bank. these documents are very important for me. i work abroad on a ship and have limited access to the internet and phone. i cannot do anything besides this complaint until i come back to india