Bluedart — Complaining about misleading by official

Want to log Complaint against concerning person of beed office, who get the booking of parcel of Chikhli and now saying the we not give service to that location.27th March 21 is the date of sending the parcel which is very important need to deliver before 31st March regarding year end, same was not yet delivered and concerning official is not pickings calls o[censored]s.Kindly take strict action against him.