Bluedart — * complaint * missing consignment / delivered at wrong address / person?

Address:

Bangalore, Karnataka

I was expecting to receive a parcel from HSBC. Today (19/8/15) I learned from HSBC that they dispatched the consignment on 10th/Aug itself through BlueDart and the same was delivered to one "Surya" on 11/Aug.

There is no person by that name in my house.
How come BlueDart delivery man delivered to a person that was not the consignee or the family member of the consignee ?
Why he did not bother to call up the consignee?
Why he delivered to an unathorised person?


Now the consignment containing valuables is missing. I tried calling the BlueDart deliveryman - one Keshavan (mobile:[protected] who serves my area.

He did not bother to even take the call or reply to my SMS. I just wanted him to identify the person & address he delivered to so that I may retrieve the same.

I tried calling the local bluedart office (phone:[protected], it is permanently engaged.
I mailed [protected]@bluedart.com but there has been no response.

Not only the service was sloppy, it was down-right irresponsible. You put innocent public to trouble after fleecing them.

I demand that you enquire into the issue, and restore the missing consignment.
The way bill number is [protected]. Else, I shall be forced to take you to consumer court for the financial loss I incurred, for the mental agony I am being put through.