Bluedart — Extreme delay in delivery

The order for Paytm fastag was placed on 23/05/22, after which it was dispatched to dehradun on 24/05/22 through Bluedart courier (AWB NO. [protected]). The product did reach to the destination city on 25/05/22, but has not been delivered till date despite calls, msgs, tweets, and email. Everyday the date has been extended but product is still undelivered. I have even tried requesting to get the courier address so that i could pick it myself. I have lost all hope now. Please help.
The latest update is that they are mentioning that customer has moved away from the given address. This is stupidity of the highest order. i have not once received a call from bluedart or any delivery person, yet this new status. Please some help.