[Resolved]  Tikona Internet, Bhayander Mumbai — Harassment and fake calls

Address:Mumbai City, Maharashtra

Dear Sir/madam, I have received a call from number [protected]. He is claiming to be from Delhi high court and asking me to make the payment of due amount of Rs 1011. I discontinued their services in Fab or March. Their guy came and took the instrument and remaining amount. He provided me a receipt as well. I stayed at the same address till July 2012. After I made final payment i did not get any call/email or letter for any due amount till the time I was at my previous residence and also till a few days back at my new residence. A few days back I get a call to make payment and then this call from alleged "Delhi high court". I already talked to their customer care and they said that I never sent a disconnection request and the services were discontinued from their end as i did not make payment of a month. My question is that who was the guy who took last amount. Also, even if they discontinued from their end why they did not give me a call earlier and now called after 15 months. I have now moved to a new place and in relocation I might have misplaced or lost the final receipt. These guys had time of about 4 months to come at my place where i was using internet before i left it in case of non-payment butt they did not do it. Now, they are asking for receipt which is not correct, i have also recorded my call with their customer care as a proof. This nonsense of Tikona should be stopped and I would be happy to provide more details to punish these guys for troubling their ex-customers. There are several such complaint in this forum and there might be a few more who would have either not lodged any complaints to succumbed to their threat and would have paid the amount even though they really didn't owe them anything. My cell number is [protected] and I am available for a call if you need more details. Thanks, Rajat
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Aug 14, 2020
Complaint marked as Resolved 
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Dear Rajat,

Please be assured that your concern listed Aug 24, 2013 has been noted and our team is working on addressing the same.

Regards,
Tikona Care
Dear Mr. Awasthi,

Greetings from Tikona.

With regards to your concern we tried to reach you on your registered mobile number however there was no response.

We confirm that the full and final settlement of your Tikona service account is in process.

We appreciate your patience and kind support.

For any further issues/queries, you can reach us at http://forum.tikona.in

Regards,
Tikona Care
Hi Tikona Care,

I have not received any sms, email or call from any of your representative. I am not sure how the settlement is happening and what's my role in it.

Again, remember that I discontinued my services about 1.5 year back and if there was something pending (though there should not be as I made final payment) you should have given this call long back not after this long time.

Also, I request you to provide me a receipt in email or via sms that my final settlement is done so that I can keep that for future records.

Thanks,
Rajat
I would like to add that this has been a long time since I get any response on this. I assume everything is fine and settled now and I do not need to take any further action.

Thanks,
Rajat

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