[Resolved]  BSNL — Cheating from Service Center

Address:

New Delhi, Delhi

I purchase a tab (BSNL Penta T-Pad WS704D Calling Tablet with Key Board-SilverAmount) from Naaptol online shopping wide Invoice No. 846287/NH/0002138/201-2015 dated 27.09.2014. Product was supplied by Sethi Enterprises, 103/2 Sethi Niwas, Prabhat Road, Next to Old Karnataka School, Near IDBI Bank Customer to Rakesh Kumar Srivastava, H. No. II/4, Judge Colony, Civil Line, Sitapur, Uttar Pradesh, PIN-261001 (Purchaser). It was not used about a month. At the time o[censored]se, we could not operate due to slide unlocking function was not working. I call customer care and suggested to visit to service center. I have submitted the unused product to service center i.e. Globe Connexions & Services at Plot No. 23, 1st Floor, Nirman Vihar, Delhi-110092, and asked to pay a amount of Rs. 4000/- as touch and display is damaged. Although it is registered under warranty wide Reg. No.:PENTOFF00134996. I agreed to pay and submit the product to repair, Job Sheet Reference PENSER00124785 dated 28/10/2014. I visit to service center to collect it after repair on 24/11/2014 but it slide unlocking function was not working. At this time I was told by service center that it is a software problem and will be repaired. It reflects that problem was not related to parts replaced against amount asked to pay. I was feeling cheated by service center. I asked to service center to return my product un-repaired with same condition as it was submitted. But product was returned to me without display and touch screen. Now it is just a scrap for me. Photo of the same is attached for your reference. Can you please help us on this matter or I have to approach to consumer court. Please suggest. Thanking you. Rajesh Srivastava Mobile:[protected] e-mail:rks.[protected]@gmail.com