Agoda Complaints & Reviews

I booked a deluxe room in hotel Adyasha Inn through Agoda app for 18 June 2022. When I called that hotel they refused that I have a booking at the hotel.How is this possible?I feel like I am being cheated....

I had booked a room through agoda app and full payment made online. Then I called the booked hotel and confirmed my booking. But when I reached the property hotel staff asked me to wait for 30 minutes. After 30 minutes they asked me to wait for another 1 hour. Even after 4 hours they could n't give me a room. So I had to go to another hotel and take a room with high price. So kindly take necessary actions against agoda and make arrangements...

I could not avail the hotel service i opted for through agoda. The staff at the hotel was highly rowdy and mishaving with us. Despite me telling agoda about the issue that i feel unsafe at this place. They took zero action against the hotel....

We have booked two rooms on agoda for 11th June 2022 at OYO78744 Limra residency. after the booking is done i tried to find the contact details of the property to check for my booking with the property but was unable to find the details in my booking, then i tried for contact details of the agoda same was also not available. later we went to the property and asked for our booking, we were sent back from the gate saying no rooms available...

İ made a booking on 10th june 2022 for a hotel on agoda.com that showed last room available everytime i opened the website but after the payment and booking confirmation, on arrival at hotel the owner speaks rudely and says no room is available and agoda is not accepted.
there is no refund or cancellation policy on website nor the property is willing to pay...

Hello
I Booked a hotel to stay from the Agoda website for the FabExpress Green-tree Inn Chennai with the booking id:[protected] at an address of No:27/14A, North Crescent Road, T . Nagar Chennai India, 600017, and paid the full amount of 1852.62, But when we try to check in there is no hotel in that location, tried to contact Agoda but they didn't respond through call and help center.

So please do needful...

Sir, I had booking in hotel Sarovara Inn Chennai on 28 and 29 may. I reached hotel morning at 8 am and hotel reseptionist as they are saying check in time is 12 noon. I have contacted Agoda customer care. Agoda is saying hotel denied for refund hence they can't refund.

Please look into the matter. I have lost 637 rupees....

We booked hotel with mail I'd
sayyad.[protected]@hap.in with booking id[protected] in Visthara in hotel.
we paid the amount while confirmation. But hotel receptionist say he did not recieved any confirmation from agoda. please resolved the issue and refund us otherwise we will file complain in consumer forum...

I’m Floyd Gonsalves, a resident of Mumbai, India & wanted to highlight a serious lapse on Agoda’s part that led me & my family through an intense trauma during my stay in Kashmir in May’22.

I have an Agoda confirmation from a booking done on 3rd Match for a stay at ‘The Rosewood Hotel – Gulmarg’ between 6th May – 8th May.

As luck would have it – I called up Rosewood on 1st May to check my reservation...

Agoda has given booking I'd[protected]
Booked hotel in ganapatipule. Given money online. But agoda canceled my booking without informing me....

I booked the hotel in Dehradun from Agoda, however when I reached there with my family the hotel staff denied to accomodate me and demanded extra money in cash.

I reached out to the Agoda customer support but they haven't taken any action nor they refund my money....

I was not aware that this hotel residency Andheri is not a couple friendly hotel I only got to know when I reached the hotel and the staff asked me to connect Agoda but there no way to contact Agoda I want my refund back...

I was not aware the booking which I did in the hotel residency Andheri for today is not a couple friendly hotel I only got to know when I reached the hotel and the hotel staff asked me to contact Agoda from where I did the bookings but there is no way to contact them even their chat system is not helpful. I want my refund back...

They are not refunding my money for a cancelled booking...

I had booked a property via Agoda for my holiday in Shimla between 15-17th April. Agoda gave booking confirmation and charged 13500 for 2 night stay. I called the property on 14th April for some personal request and was shocked to hear that this property was closed from PAST 3 years. It’s unimaginable that Agoda doesn’t know about this from past 3 years and charged me unnecessary. On top of this, I asked them to give me alternate accommodation,...

I made Booking ID #[protected] Check-in Sunday, 27 March 2022 at
SilverKey Executive Stays 76611 Nirsukh Palace via agoda and got booking confirmation email as attached.
On reaching hotel i was denied my booking saying it was already full. I tried reaching customer care on mobile but it always says number switched off. I never had such a pathetic and embarrassing experience ever in my life.
I demand not only refund on...

I WAS BOOKING AAPNO GHAR RESORT ON AGODA BUT AMOUNT DEDUCTED AND BOOKING NOT DONE
PLS GET MY AMOUNT REFUND DONE ASAP

Rs.1857.48 Debited to A/c ...7456 AT ADC TID[protected]/E, ref[protected]. Total Bal:Rs.40734.52CR. Avlbl Amt:Rs.40734.[protected]:30:32) - Bank of Baroda

HELP ME OUT PLS...

This is with reference to the above booking ID, when we visited the hotel for our check in with senior citizen parents and a minor child we were denied check in stating that there is no such booking in our name and were not allowed to check in to the hotel.The staff was not ready to help us even though we showed the confirmed booking on account of which after 2 hours of mental trauma in a desert area we had to find another accommodation and...

Inspite of booking confirmation in Hotel kings paradise in Trichy, room was not provided.
As per hotel manager, he had not got booking confirmation.
CONFIRMATION NUMBER[protected].

Waited for more than 1 hour in hotel....

I was looking to book room tickets for my trip and on the home page, I selected the right dates but after selecting the rooms and making payment. I got confirmation for the incorrect dates....

While booking a hotel via Agoda app, money got debited but rec'd no confirmation from Agoda. Upon checking with Agoda, they are confirming no payment rec'd. the merchant as per bank statement is Retail Domestic PT MUMBAI, which Agoda is denying.

I see several such complainants against Agoda and the said merchant creating fraud. however not the bank or Agoda has blocked this merchant....

I Dr Rajkumar from tamilnadu, India.

On feb 7 2022, i booked rooms for feb8- feb 9 2022 in OCEAN SPRAY HOTEL ( (Bonjour Bonheur Ocean Spray ) puducherry through Agoda app . But i didnt get my booking id or any confirmation yet.
I contacted agoda customer service, they were saying, agoda has not recieved any money but i contacted my bank - bank officer providing me transaction id and showing its recieved to AGODA app...

I was trying to book hotel for 4 people in delhi for 31st dec. But due to technical fault, it got reset to the same date I was searching the hotel, for one person and got booked. There is no way to contact agoda for the cancellation. Called hotel multiple times but they kept saying that they have no booking for us.
Want my money to be refunded back from agoda as its their fault and have no customer support in place....

I booked a hotel on Agoda named colors nest and paid rs 4000 in advance, once I started calling the hotel management they don't respond but later on, I had gone to the location shown on the map. no one has even heard the name of the hotel in that area. that is the 1st thing I have to experience on my trip and that too at 1 am-midnight. To all my surprise I suddenly saw a hotel named as tourist nest similar to colors nest. I had gone there...

Booked a villa for 14000 in goa on 30th December for 31st. While reaching there, the location is wrong and also number given is incorrect.the company is fraud, please help...

Booked a property in goa on 39th night for 31st but it is fraud as the location is wrong and also the number provided is incorrect.
Paid 14000 for this...

Agoda is doing scam we booked hotel at night and searching for hotel in map location was weong finally we found hotel then they said we are not rigester with agoda then how agoda is taking booking my 2336 money is deducted also booking was confrim at night we have very horrifying experience and they didnt provide any contact info to complain...

Scarm alert
Today we had a reservation in leopard rock wildness resort at Ooty but when we checked in, there is no confirmation from the Agoda website to hotel and from hotel side they don't have any tie up with Agoda. So I try to contact Agoda through mail there is no reply for that and no customer care response also....

Agoda — Amount deducted but hotel not get payment from agora

Dec 27, 2021
Amount is deducted for booking but hotel denied the booking and telling this we don’t get payment from agoda and they are not accepting any booking from agoda.

Date of Incident- 26/12/2021

Booking reference number of agoda :[protected]

Hotel Gujarat heritage 8/3, street no 1, near
Check-inbr...

Amount is deducted for booking but hotel denied the booking and telling this fake booking from agoda and they are not accepting any booking from agoda.

Date of Incident- 18/12/2021

Booking reference number of agoda :[protected]

SPOT ON 70326 New Moon
Swargdwar, Puri Puri India 752001 - View on map
Check-in
Dec 18, 21
12:00 PM
1 night
Check-out
Dec...