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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

bsnl.co.in
1.9
Updated: Dec 5, 2025
Complaints 15978
Resolved
6090
Unresolved
9888
So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints(15978)

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S
Subodh Agrahari
from Rajnandgaon, Chhattisgarh
Dec 5, 2025
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Messages for SIM porting are not going through from BSNL numbers.

Address: BEHIND PATAL BHAIRVI MANDIR, RAJNANDGAON

I have been a customer of Bharat Sanchar Nigam Limited (BSNL) for almost 20 years. I have encouraged all my family members to get BSNL SIM cards, but its services are not up to corporate standards. I have complained several times to the local officials and customer care regarding this, but there has been no improvement. T
he customer care representatives are completely uninformed. BSNL does not provide any value-added services, and...
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M
manojs210026
from Satara, Maharashtra
Nov 22, 2025
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Money deducted, But recharge not done for Uttam Kirtikudav

Address: Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi-110 001

Complaint from Uttam Kirtikudav: My outgoing services were stopped for mobile number : [protected]. So I did a online recharge of Rs. 153 for my plan extension on 22/11/2025 at 2:15 pm in Satara, Maharashtra. I made this transaction on BSNL portal "https://portal2.bsnl.in/myportal/sbiepayreceipt" and made payment through BHIM UPI ([protected]@upi). It did not show any page neither did I get any recharge message on phone. Transaction id is PGSM[protected]....
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H
Habibqs
from chennai, Tamil Nadu
Oct 9, 2025
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Removal of pillar box urgent

Address: 59/61,Raja Muthaiah Salai periamet mosque building Periamet

Dear sir/madam,

This correspondence is to notify regarding a PILLAR BOX that has been causing mobility problems lately in PLATFORM . Request your kind consideration to shift/remove it at the earliest. Complete address is mentioned below along with photograph of the pole.

59/61, Raja Muthaiah Salai
periamet mosque building
Periamet

Best Regards
Quraishi
[protected]@yahoo.combr...
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A
AGOGLoGSunoG
Oct 6, 2025
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4g Volte

I have my 4g volte settings turned on in my phone and my BSNL sim is new 4g capable, and I also have 4g tower right 200-300m away from my home. I still do not get volte.
I raised my complain and they generated a ticket no.
They Fking closed my ticket after 1-2 weeks; marking it as resolved without even solving it. And now the ticket doesnt even show up in the support history of the 3rd class BSNL app. Luckily I have sms so,...
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K
kandrapedu
from tirupati, Andhra Pradesh
Jul 15, 2025
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Requesting for removal of unused bsnl pole in front of my house reg

Address: TIRUPATI

Respected Sir/ Madam,
I, K. Dorai Raju, resident of H. No. 6 – 10 – 181, Singalagunta, would like to bring to your kind attention about the problems that we are facing due to an unused BSNL’s telephone pole located in front of our house.
The pole was constructed around 20 years ago and I am sure that the telephone pole in front of my house is not used by any BSNL user.in fact it is being used by the local...
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M
Muthu22042002
Jul 1, 2025
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Recharge failed (On bsnl portal)

I have Recharged my number with 107 plan. and received "12-STATUS-DIAMETER_END_USER_SERVICE_DENIED" This error

Receipt No: [protected]
Transaction ID : PGSM[protected]
Bank Reference No :[protected]

Refund Would be great...
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K
Kausamvy
from Kolkata, West Bengal
Jun 23, 2025
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Money deducted but recharge failed

Address: Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001

9th June 2025, I recharged 199 Rs. amount from BSNL selfcare app, but the amount has been deducted and also the recharge failed. So, I complained about this on the BSNL self-care app and also via phone call. The call center customer care executive said that it will be credited to your account within 7-10 working days. Today is 23rd June, but still not credited to my bank account. Please resolve this issue as soon as possible.

Customer...
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R
Raishab
from Proddatur, Andhra Pradesh
Apr 28, 2025
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Amount not refunded yet

Take a bid in BSNL fancy number auction.
The reg. Amount 1000 not refunded yet.
Ref IGASSNATS4...
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K
Kausamvy
from Kolkata, West Bengal
Feb 18, 2025
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Recharge failed but payment deducted from BSNL portal

Address: 4/47 MORDECAI LANE KOLKATA, WEST BENGAL 700074 (Land Mark Dum Dum Hanuman Mandir and Bagjola Canal)
Website: portal.bsnl.in/myportal/successtransaction.do

Receipt for payment of bills/demand notes. This receipt is generated from bsnl portal.
Recharge status fail 12-STATUS-DIAMETER_END_USER_SERVICE_DENIED
Receipt no [protected]
Transaction id PGSM[protected]
Transaction date[protected]:22:40
Amount 199.00
Phone no [protected]
Bank reference no[protected]

I did above online payment for recharge but it failed and payment...
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S
S.Prathiba
Feb 3, 2025
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Bill paid twice for the month Jan 2025

Dear Sir
I have paid the bill for my BSNL Landline bill A/C No. [protected] against Telephone No.[protected] from FTTH WALLET PAYMENT on 7th January 2025. But unknowingly again I paid on 3rd February 2025. I have attached the payment receipt for your kind perusal. Kindly refund my amount .

Thanking you
With regards
S.Prathiba
Tambaram...
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V
vissutekumalla
Jan 28, 2025
Jan 28, 2025
This thread was updated on Jan 28, 2025
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Address: BSNL, Visakhapatnam

On 24Th January I try to recharge my phone number[protected] with plan of 2399/- through Debit card, however the amount is debited from my account without recharge.
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
Jan 28, 2025
Updated by vissutekumalla On 24Th January I try to recharge my phone number[protected] with plan of 2399/- through Debit card, however the amount is debited from my account without recharge.
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    K
    karanthxnd
    from Tohana, Haryana
    Dec 28, 2024
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    Lower Speed And Rude Behaviour

    Address: Hindalwala,Haryana

    I am using BSNL broadband from a year and recently i am having issue of sometimes disconnecting Internet and mostly i face speed problem. So i contact local office and telling my problem but every time he said problem from backend whole month passed still issues not resolved Also, he said don't fill complain online and today he told me to change Internet connection and choose other network. As in my area, there is only one broadband Internet...
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    R
    Roshin A
    Dec 22, 2024
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    Poor voice clarity

    Address: Near MGD School, Kundara, Kollam, Kerala - 691501

    My voice breaks and don't have quality. The other person often complains that I cannot be heard. It also takes time to get connected. My location is in Kundara, Kollam. Exact latitude and longitude coordinates are 8.9707597, 76.6878486....
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    T
    Tushardoc
    Nov 25, 2024
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    Request for Removal of Unused BSNL Pillar

    Dear [BSNL Officer’s/Concerned Department],

    I am writing to bring to your attention an issue concerning an unused BSNL pillar located at [exact location/address] in front of my residence/street. The pillar, which appears to be non-functional and without any active use, has been causing significant inconvenience to the residents in the area.

    Due to the presence of this pillar, parking in front of my property...
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    G
    Gurpreet Singh2004
    from Ludhiana, Punjab
    Oct 17, 2024
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    Unused telephone pole removal

    Address: WR3Q+QV6, BSNL Telephone Exchange Road, Civil Lines, Ludhiana, Punjab 141001

    Dear sir/madam,

    This correspondence is to notify regarding a pole that has been causing mobility problems lately in my house. Request your kind consideration to shift/remove it at the earlist. Complete address is mentioned below along with photograph of the pole.

    Address-
    Mr. Inderjit Singh
    House no.4450 Street no.08 Near Post Office Shimlapuri Ludhiana
    Landmark - Shiv Shakti Mandirbr...
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    I
    Indrashis Singh
    Sep 19, 2024
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    Address: Med-Life Opp LIC building Hindusthan Park asansol 4

    I am writing to report an issue regarding a telephone pillar that is obstructing the entrance to my building and parking area, located at Med-Life, Opposite LIC building, Hindusthan Park, Asansol-4. This obstruction is causing significant inconvenience, as it blocks access for both pedestrians and vehicles. The pillar is affecting the daily functioning of my business and needs immediate attention.

    I kindly request that you take prompt action to remove or relocate this pillar to resolve the issue. Your swift response would be greatly appreciated.
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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      K
      Kanchankushwaha
      from Mumbai, Maharashtra
      Aug 16, 2024
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      BSNL Mobile number: 8446566551 - Not able to make or receive calls

      Last from 4-5 days I am not able to make or receive a any calls form my BSNL mobile.

      Even not able to make a call to customer care number : 1503 & [protected], so writing to you mail for the request to get rectify the issue.

      I had complaint on BSNL portal with docket no. H[protected] but it was closed without attending the issue.

      Attached are the screenshot showing error while calling to any number.br...
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      A
      Anjali1108
      from Kaithal, Haryana
      Jul 31, 2024
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      My father has lost his phone near IIFCO Metro Station, Gurgoan. I request you to urgently block his SIM [protected] due to security reasons.
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        E
        ejose
        Jul 31, 2024
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        I have maid validity extension payment of Rs 197 for BSNL prepaid no. [protected] on 30 Jul 2024. But the server was showing down after the amount got cut from my account. I wait 1 day meantime customer service executives not taking call and not responding properly. The no. is still showing as INACTIVE.

        Please give me a solution immediately. Please ensure the amount that got deducted is paid back to my account as I have to try again to make it active
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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          S
          Suchita Zade
          from Delhi, Delhi
          Jul 16, 2024
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          I was BSNL internet consumer. In 2018, I stopped my connection; BSNL should have returned 1300Rs of deposit. But I haven't received the same

          Consumer number: [protected]

          Registered Phone number: [protected]
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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