Dna Infotel Pvt Ltd Complaints & Reviews

To reach customer care executive it takes more then 30 minutes

One of the worse service provider in Virar
There internet is always slow. Many times complaint about slow connectivity but always they says that engineer will come and check frequency but never seen any improvement.

They fail to provide internet facility. Hence, one day without intimating to any member of the building DNA company has discontinued...

I have raised multiple tickets for internet being slow, frequent disconnection and many more issues no one even care and the whole team knows only one work of closing the ticket and the worst part is the reopen option for ticket doesnt work at all. I have sent multiple emails and again i have to raise one more but no response....

Hi,

I have raised a request for permanent disconnection and refund of security deposit since past 15 days but they are not attending calls on their landline.
Mobile number is not entertaining.

I have a slip of deposit....

User ID : baskaran_n

further to your email regarding the factors after the cyclone including the damage to the network and for the no of days lost days in internet package due to the delay in restoration. I bring your kind attention that again your network damaged since 9th of Jun. Despite of my various complaints regarding restoration of services still not yet done. DNA Shoud consider the no of days lost and to be extend the...

I am writing this mail to inform you that, You are not taking customer's complaints seriously . My internet isnt working since 20th May 2021. Its been more than 10days. This is a very pathetic behaviour with your customers.

My internet package has expired on 28th May 2021, you will have to extend my service days for as long as I wasn't getting the internet connection i.e 8 days, then only i will recharge for another month or...

I have upgraded by plan into 50mbps for work from home purpose. since upgraded I am not getting atleast 1mbps download speed. raised the complaint with service provider more frequently but they are fails to resolved the same. when we connect with dna infotel our office application & VPn network gets disconnected or getting stuck frquently due to slow download speed.

at a same time when i connect with different service provider...

Worst Services Hi, Fed up with your services DNA Infotel Virar Myself Harshad Shirsat my user name is *******. I have logged the complaint on 6th July AF55901 for internet is not working and ask engineer to visit my place as per SLA within 48 hrs engineer should be visit my place but today 14th July nobody is visited to my place and ticket is closed on Thursday. How can you close the ticket without informing. Again yesterday i...

Dear Sir, I had paid 2697/- by BCCB CHQ: 726691, dated: 02/09/2013, for 6 months Subscription of Internet Plan (Infinity). My user ID: sylvan and on 31/08/2013 the connection has been started. From 3rd Sept. the connection has been lost and there is no connectivity till 7th Sept. again for four day my connection started and from 12th Sept i lost my connection till 16th Sept. Regarding this I had made a complaint(97499) and call several...