| Address: | 3rd Floor, Icchapurti Sai Building, Near Saibaba Temple, Gaothan Road, Virar – West, Palghar- 401303 | | Website: | www.dnainfotel.com |
User ID : baskaran_n
further to your email regarding the factors after the cyclone including the damage to the network and for the no of days lost days in internet package due to the delay in restoration. I bring your kind attention that again your network damaged since 9th of Jun. Despite of my various complaints regarding restoration of services still not yet done. DNA Shoud consider the no of days lost and to be extend the date of expiry accordingly.
I already informed you that I really fedup with your worst services Was this information helpful? | 
With due respect, i am sending this mail to inform you that the internet connection is down from cyclone(17 May 2021).I have complaint about it but still it is open and no response through phone calls .The complaint was registered on 20 May 2021 and i also renewed it on 9 June as it was expired on 26 May but still not working.
I also visited the DNA virar office two times but no one had properly done their service from your side.This is not a professional way to run a business.
As you know, during this period all o[censored]s have to work from home and need a proper and strong internet connection throughout the day .
I request you to extend the days by adjusting the day that I have paid .I always pay my dues within time and still, I have to face such issues. You need a proper customer service department .It would be highly appreciated if you send a technician and respond to my complaint as soon as possible .