Kolkata Metro Rail Corporation Complaints & Reviews

The introduction of AC metros in blue line was done with the intention to increase passenger comfort, but chilling AC is only enjoyable in hot summer weather. In winter when temperature is around 13 degrees in Kolkata chilling AC temperatures increases discomfort of passengers. Often passengers suffer cold related problems due to it. I will request competent authorities to take note of it and kindly keep the AC temperature a bit higher during...

Dear Sir,

I have recharged through online & i received the acceptance of sucessful recharged but amount npt added in my smart card.

Please find below following details :
Smacard no.[protected]
amount : Rs.100.00
App Txn id : [protected]
txn date & time : 01.09.2022 14:26:25

Kinldy check & confirm....

I have had a very bad experience today at the Kavi Nazrul metro station. There was an old male staff who was dispensing our tokens. The person gave us a torn 10 rupee notes which I politely asked him to change as it will not be accepted else where. He said that it will work, I requested him once again and also told him that I have been living in Kolkata for four years and have learnt that no one will accept a torn note. He then asked me to...

[protected] recharge of 500 done but still not reflecting in the card, kindly check and resolve at your end.
The message received as below:
Your Payment for Metro Card[protected] was successful at 18-Sep-2021 08:45:07 for TopUp amount Rs. 500 having TxnID [protected] and SBI RefNo. CPABBSFPS2. Please visit any Metro Railway Station to recharge/update your card balance.
Regards
Pawan Kumar...

Date: - 24th Dec 2018
Time of Occurrence : Between 2.30 pm - 3.30 pm
Travelling from Chandni Chowk Station to Dum Dum Station.

I had boarded the Metro from Chandni Chowk and got down at Dum Dum station, at around 3.00 pm. I was using the Multi Ride metro card with sufficient balance ( Card No.[protected] which I successfully punched while boarding the train at Chandni Chowk.

When I got down at Dum...