[Resolved] Cadbury — Dairy milk silk chocolate | |||
I had purchased a dairy milk silk choclate which had a mfg date of 12/15 and whose expiry date is in a year ie 12/16. I purchased this choclate yesterday at one of the shops in b. Narayanapura (Near mahadevapura, bangalore) for rs. 150 and when i opened it, it looked bad with white marks and the taste was horrible. I returned the choclate to the vendor today, but he refused to give me back my money saying that i should raise a complaint with you guys. Is this the quality of stuff you provide? This is my second or third experience now, but this was my worst experienceshad already received a call from them saying they will do the needful 2 days ago.. But after that no responses. Kindly do the needful to return my money back. Was this information helpful? | |||
Aug 15, 2016 Complaint marked as Resolved Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint. Verified Support Jul 15, 2016 Mondelez India Foods / Cadbury India Customer Care's response Dear vinoovarghese,
Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavors to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write in to consumer.service.[protected]@mdlz.com, with your purchase and contact details.
Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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 2 Comments | |||
Comments
File a complaint with District Designated Officer Food Safety with the product for regulatory action. Notifying with their consumer cell will not yield any result
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