[Resolved]  Cadbury India — Cadbury India - Valentine's day offer of movie tickets

Address:Hyderabad, Andhra Pradesh

Cadbury India offered a voucher if we purchase silk chocolates worth Rs.150 as Valentine's day offer of movie tickets and I have purchased Chocolates worth of Rs.300 and got 2 Vouchers with which I can avail four movie tickets. And as per instructions have registered two cadbury vouchers with my two mobile numbers on 16th Feb 2014. Now when I tried to call[protected] and asked to book movie tickets to the date 02/06/2014, then representative said they don't have any details in their system regarding the registration details. I really don't understand what is the problem here. Please find the voucher details and my mobile number and time of registered details below: Mobile Number Voucher# Time of registered. [protected] [protected] 16th Feb 2014 8:44AM [protected] [protected] 16th Feb 2014 8:48AM I have received confirmation message saying "Thank you for Participating in the Cadbury offer. Pls call to redeem your experience. Lines are Open from 10:30am to 5:30pm Mon to Fri. T&C apply." Am not sure which voucher I have registered with which mobile number but I have received this message on my both the mobiles. After I sent a mail to [protected]@bigcity.in, I could redeem one voucher (not sure which voucher its exactly) and go two movie tickets as requested. Now When I am requesting to redeem another voucher for Thursday (06/05/2014) which is last date for this offer to be redeemed CC representative saying One family can avail only one voucher and this condition is not mention on the voucher and if this is the condition then why they are selling multiple voucher to one family. This should have been told at sales counter only or at least on the voucher. This is nothing but cheating the customers and a fraud.
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Aug 14, 2020
Complaint marked as Resolved 
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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