[Resolved] Cadbury India — Poor quality of Cadbury Silk -Chocolate

Yuvashree Dilipkumar

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu

Hi, I had purchased a Cadbury silk - chocolate on 30th July, 2014I found the first two pieces were either missing or totally melted. And while eating the chocolate, there were tiny granules on it ; which made the chocolate really disgusting to consume. Kindly, let me know as to why the quality of a highly priced chocolate has been compromised. Also, I tried to call the toll free #[protected] and wrote a mail to the mail id mentioned on the wrapper asking for suggestion to place a complaint regarding this. There was no response. Kindly, get back to me with a proper explanation.

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Aug 14, 2020

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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Comments

Jeevanjyothi Bollineni

from Bengaluru, Karnataka

I had purchased Cadbury dairy milk silk chocolate to give it to my niece. I was shocked when I opened it. The chocolate had some odd smell and when I opened it saw the chocolate was in different colour and also had some white spots on it.. This is really disgusting to see my favourite chocolate with these issues. The expiry is still there till this December 2015

I tried to call the toll free #[protected], but no response.

Please let me know how to proceed further with this issue.

Surbhi Sabharwal

from Delhi, Delhi

POOR QUALITY OF NUTS IN CADBURY DAIRY MILK CHOCOLATE

THE HAZEL NUTS USED IN THE CHOCOLATE ARE NOT OF GOOD QUALITY AND ARE GIVING AN UNPLEASANT TASTE. THE CHOCOLATE IS NOT MEETING THE STANDARDS OF CADBURY. THIS WAS REALLY DISSATISFYING ON PART OF CADBURY INDIA'S QUALITY.