Central Bank — Refund not credit

Sir,
I purchased the phone from amazon on 2/06/2020, whose payment was made with the name anita sahu debit card. Which order i canceled. I have been given a refund by amazon, but this money has not been deposited in my account by the bank whose refund reference is no. 382550. The details of my bank account are as follows.
My eria bank manager not solve my problem.
Please solve my problem.
Thank you.
Anita sahu
Ac no. [protected]
Cbino284674