CESC (Calcutta Electric Supply Corporation) — Wrongly paid Bill

Address:

Kolkata, West Bengal

From: S Sengupta [mailto:[protected]@gmail.com] Sent: Friday, July 03, 2015 6:06 PM To: '[protected]@rp-sg.in'; ': "cescop' Cc: 'abhisen.[protected]@gmail.com' Subject: RE: Your Receipt mail dt. 22.5.15 Payment of CESC Bill on 20.6.15 thru HDFC online Bill Pay facility CESC Bill A/c [protected] Customer Relation Team CESC My following mail to you has remained unanswered. I have also received an e-mail dt. 2.7.15 from my bankers, a copy of which I am appending with this mail along with my receipts of payment to CESC for Rs 922 dt. 20.6.15 through HDFC Bank and Axis Bank. It states that “The mentioned payment has been settled at billers end on 23.06.15 and note that old consumer number was : [protected] and then old consumer number has been changed to new consumer number: [protected] for which the customer id - 500xx597.CESC month bill is processed in the basis of customer ID “ It appears from their mail that the problem of payment arose because you had changed my consumer no. from [protected] earlier to now [protected]. Since both the payments have been made by me to CESC for May 2015 bill, I would request you to kindly either refund me Rs 922 paid online against consumer no. [protected] on Saturday 20 Jun 2015 through HDFC Bank from my SB a/c 000xxx.. 42260 to CESC or adjust it against a future Bill. My subsequent payment of Rs 922 done on line through Axis bank against CESC consumer No. [protected] is okay and can be retained by you towards May 2015 Bill payment. Since the matter is lingering for quite sometime, can I request you to kindly help me with a favourable mail confirming Refund/Adjustment in future Bill. Please note I am 67 years old and presently in Bangalore for an extended stay, so I cannot run around to Kolkata. Regards, Subhabrata Sen Gupta Permanent address-D6 Baghajatin Colony PO-Jadavpur, Kolkata-700032 Customer Id : [protected] Consumer Number : [protected]