Citibank India — Unsolicited issue of insurance policy & deduction of money

Address:

Kolkata, West Bengal

I have a CitiBank Indian Oil Titanium MasterCard.

All of a sudden, I had received a sms stating that "Rs 13, 080.00 was spent on your Credit Card at Citi For Insurance". And I'd received the same information through email.

However, I haven't subscribed to any such 'Insurance Policy'.

Please note that the Citibank Customer Care Executive as well as people from Royal Sundaram pestered me repeatedly, and somewhat rudely, to subscribe to a strange kind of health policy. Being a doctor myself, I did not want such benefits and I repeatedly refused to subscribe to any such policy.

Unfortunately, I am used to pestering by insurance agents as well as sales-persons. But the Citi Customer Care Executive crossed all limits. When I said that I don't like the proposed health policy, he was adamant and was telling me again and again that I must tell him what was the disadvantages of that policy and I should explain to him why I would not subscribe to it. Even after telling him that being a doctor myself I do not require any kind of additional financial assistance during the period of hospitalization, he was relentless in his pestering. I think, you would also agree with me that this is a bit too much to bear and this kind of pestering should go against the hard-earned reputation of any bank.

After the unwarranted deduction of money from my account, i had lodged complaint repeatedly : 4 times over telephone, thrice through their online complaint system, twice to the Head, Customer Care Services and twice to their Principal Nodal Officer...all in vain.

I don't know what will happen to the money deducted from my account...but, I, most certainly, warn everybody against a Citibank Card, however lucrative the offer may be.