[Resolved] Clay Telecom — Clay SIM cards worst possible

cool_rhlvrm

from Delhi, Delhi

Address:

New Delhi, Delhi

Clay SIM cards worst possible--- I have had the most sick experience of my travels using a clay international sim.. Everything was hunky dorey when they came to sell the SIM card. I bought a SIM card for Australia. I was told that the network is excellent and there won't be any issue with the sim. Everything was a sales pitch. When I inserted the sim to make my first call, it said I need to clear my previous dues to continue services! It came to me as a shocker! I dropped in emails, as I cudnt call the customer care and they kept on saying they will take is matter on priority. After 4 days I got the sim working with an email that ur issue has been resolved. By that time I had bought a prepaid number locally and was happy using it. With this experience I will let everyone know of their pathetic ways of servicing people

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Complaint marked as Resolved

Clay Telecom customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2015

Clay Telecom Customer Care's response Dear Sir,

We are very sorry about the issued you have faced with our service. We would like to investigate the issue to find out the cause of the problem you have faced. We also want to give you some compensation against your complaint.

Kindly provide your RAF number or issued Clay number. You can call us on [protected] or email us at [protected]@clay.co.in with your details.

Awaiting for your response.

Thanks
Team - Clay Telecom

Verified Support

Aug 10, 2015

Clay Telecom Customer Care's response Dear Sir,

We are very sorry for the issue you have faced with our services. Kindly share your details with us so that we can investigate the cause of the issue and also give you a token of compensation.

Provide us your RAF number or Clay number issued to you. You can also call us on [protected] or email us at [protected]@clay.co.in with your details.

Thanks
Team - Clay Telecom