[Resolved] Clay Telecom — Customer Experience is !!

[Resolved] Clay Telecom — Customer Experience is !!

T tanyaswaroop

I was in UK until my European Clay Sim card started acting up. With the only option being calling the customer care, i did that. Oh but what a task it was to get through one number. It took me half and hour of just getting through the number, another 15 mins for someone to connect me to the executive who i thought would help me. After 10 mins of explaining my problem, he just said its network issue, we cant help and it will be fixed by itself. !! Thats my very first and last impression of Clay telecom. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved Clay Telecom customer support has been notified about the posted complaint.
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Clay Telecom Customer Care

from New Delhi, Delhi

Verified Support

Dear Tanya,

We tried fetching your details in our data base with name Tanya Swaroop and found many users with this name. Kindly provide us with your full contact details so that we can cross check with our record and get back to you ASAP.

At any point of time please feel free to mail us @ [protected]@clay.co.in or call us at @ 011 – 66470003 or[protected]/1

Regards

Team Clay Telecom

humasalim

from Delhi, Delhi

I was in UK until my European Clay Sim card started acting up. With the only option being calling the customer care, i did that.. It took me half and hour of just getting through the number, another 25 mins for someone to connect me to the executive who i thought would help me, and all this was happening on an international number, which they were charging me for! After 10 mins of explaining my problem, i was informed that being a network issue i’d have to be patient and wait for wonders to happen, which never happened by the ways !! Terrible experience.