[Resolved]  Clay Telecom — Heights of irresponsibility

With the intention of staying connected while I was traveling to Spain, I chose to use a clay sim card. The sales guy promised big stuff, like wow network, no issues and he’d be there to resolve them any time I faced any issues. Well here is how the story goes. The first 2 days very good service, the third day no network at all. The wifi was working fine, but nothing otherwise. So basically in order for me to be connected I had to be in the hotel only as that was where the phone was working. I whatsapped Rohit (sales guy), no response. Read but no response for 3 days. I even took the pains of calling their customer care from a payphone, they didn’t have anything to offer either. I would have been better connected using my Delhi number itself. What is the point of offering a service when you cant honor it. An absolute headache.
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Jan 1, 2017
Complaint marked as Resolved 
Clay Telecom customer support has been notified about the posted complaint.
Verified Support
Nov 26, 2016
Clay Telecom Customer Care's response
Dear Genji,

We deeply regret for the inconvenience caused to you. Your details have been forwarded. Our team will immediately look into this matter and resolve it asap.

For any further assistance, please feel free to contact us at[protected] or drop an email at [protected]@clay.co.in

Best Regards,
Team-Clay Telecom
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