[Resolved] Clay Telecom — Life threatening, calls kidnapping and abusing

Jaipur - User (identity no revealed)

from Jodhpur, Rajasthan

Address:	New Delhi, Delhi, 302016
Website:	www.clay.co.in

Getting life threatening calls for a wrong billed amount by clay telecom. The call is Mr. Harish Bhardwaj who has every one i am related to and threatens to kidnap them.

My friend company recommended me to take the clay sim card to Japan. Clay representative spoke to me and asked me to collect the sim card at the Delhi airport T-3 before i fly off to Tokyo. Upon collecting the sim from airport counter, I asked the clay guys for any instruction, to which he replied "give me your phone" and he put the sim in my iPhone 5s. No other instructions were given as he confidently stated "the sim will work when you land in Tokyo". I used the sim as I’d use any other clay sim internationally (yes i have used clay sim on entire Europe trip as well, the service was good then). The internet did not work for first 28 hrs in Tokyo.

Upon my return i receive a bill of Rs. 76, 000 from Clay stating i forgot to use internet calling. I said the Clay rep. didn't inform me to which he replied that he informed my friend about the instructions. I didn't hear from Clay guys for some time, then a clay representative came and said you bill is wrong just send them an email and the company will rectify it. Again nothing happened after we sent an email. In the meantime clay very smartly raised the invoice on my friend’s company name stating the other company purchased the sim.
Now after 6 months the reps keep harassing me for the payment. After non-stop calls from them i agreed to pay Rs 25, 000 (amount should have Rs. 5000) 5 times more than what i should. They say they will drag everyone in court and make sure they destroy my career. I have requested them that listen to customer point of view but they are not ready to listen. After lot of pleading they say i have to pay Rs. 65000 or they will drag me to court. When i agreed to take the matter in court they have smartly dragged my friends company in this case and started pressuring them instead. Now i get calls from 30 times from random numbers. They don’t let me work. Now they have started calling my family and colleagues. A person names Harish Bhardwaj from clay recovery has made life threatening and kidnapping calls to my sister, friends and colleagues.

I think this is a case of sheer negligence from Clay Representative from Jaipur. He has very smartly played the card and shifted the blame on consumers. I thought of getting a Clay sim to save money but amount they are asking in more than my hotel and flight stay in Tokyo.
This is one of the biggest fraud company I have ever seen. The reps are extremely arrogant and non-cooperative.

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Jan 17, 2017

Complaint marked as Resolved

Clay Telecom customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2016

Clay Telecom Customer Care's response Dear Customer,

We deeply regret for the inconvenience caused to you. Kindly share your RAF/Invoice number or your contact details so that we can take immediate remedial actions on the same.

For any further assistance, please feel free to contact us at[protected] or drop an email at [protected]@clay.co.in

Best Regards,
Team-Clay Telecom

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Comments

Delhitraveller

from Jamnagar, Gujarat

We also face the silimar cheating by Clay telecom for Japan Sim. This is Clay telecom modus operandi to cheat its customers. In case of Japan or any other country where Internet calling applies, they never informed customers and when customers uses the sim in lack of information, clay raise a huge amount of bills and if customers don't pay their goons calls you and each one person to whom customer called from that sim. NEVER use clay telecom sim. The telecom department should cancel their license. How can TRAI can allowe to cheat customerss. If anybody knows where to make these cheaters complaint in govt department, please share hare.

Delhitraveller

from Jamnagar, Gujarat

We also face the silimar cheating by Clay telecom for Japan Sim. This is Clay telecom modus operandi to cheat its customers. In case of Japan or any other country where Internet calling applies, they never informed customers and when customers uses the sim in lack of information, clay raise a huge amount of bills and if customers don't pay, their goons calls you and each one person to whom customer called from that sim and abuse them. NEVER use clay telecom sim. The telecom department should cancel their license. How can TRAI allow such fake and bogus telecom company to cheat customerss. If anybody knows where to make these cheaters complaint in govt department, please share hare.