| Address: | 110020 |
| Website: | www.clay.co.in |
Dear Sir/Madam
During my visit to Hong Kong in the month of Aug 2015 I have purchased two sim card from a local Agent of Clay Telecom. After submitting relevant documents required by them.
During returning from Hong Kong I found they have deducted Rs. 10, 000 from my credit card without my approval.
After my several reminders they sent a mail with billing details for both the sim card totaling Rs. 6849.33 dt. 3rd Oct 2015.
There after i am requesting them for refunding the balance amount since unnecessary I am paying Standard Charted Bank issuing of Credit Card.
Requesting to help me in getting refund of the balance money Rs. 3150.67 from Clay Telecom. (attached belew mail correspondence with clay telecom.)
b/regards
Nairit Ghosh
[protected]
Dear Poonam
It over a month now still your accounts have not done any thing yet.
How long shall I have to wait ?? can you confirm please.
Unnecessary I am paying the interest just for your reluctant attitude.
May I know for the last time if you are interested in refunding my dues??
Regards
Nairit.
From: Poonam Rawat [mailto:credit.[protected]@clay.co.in]
Sent: Monday, November 02, 2015 5:46 PM
To: 'Nairit Ghosh'
Cc: nabendu.[protected]@clay.co.in
Subject: RE: LCL Logistix India Pvt Ltd-Clay OutStanding
Dear Mr. Nairit,
As discussed with you over phone, I will take a final from billing then I will update u today morning .
Best Regards
Poonam Rawat
Executive -Credit Control
Contact Num:[protected]
________________________________________________________
Clay Telecom
Global Travel SIM
D - 158 B, Okhla Phase - I, New Delhi - 110020
Tel: +91.11.66470001 | Customer Care: +91.11.66470000
Web: www.clay.co.in
Please don't print this e-mail unless required. This message (including any attachment(s) hereto) is confidential and may also be privileged. It is intended solely for the addressee. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this message in error you are requested to delete it from your system and to contact the sender by replying to this message immediately. Clay Telecom is not liable for the improper transmission of this message or for any damage sustained as a result of this message. In case you do not wish to receive further emails from this account kindly inform at [protected]@clay.co.in
From: Nairit Ghosh [mailto:[protected]@lcllogistix.com]
Sent: Monday, November 02, 2015 11:11 AM
To: 'Poonam.'
Cc: nabendu.[protected]@clay.co.in
Subject: LCL Logistix India Pvt Ltd-Clay OutStanding
Dear Poonam
Will you return the excess money. I need your reply by today.
Just cannot wait and keep sending reminders to you.
Please confirm me in one line message will the excess money (mentioning the amount)
will be refunded.
b/regard
Nairit.
From: Nairit Ghosh [mailto:[protected]@lcllogistix.com]
Sent: Friday, October 09, 2015 3:00 PM
To: 'Poonam.'
Cc: Nabendu Roy (nabendu.[protected]@clay.co.in)
Subject: RE: LCL Logistix India Pvt Ltd-Clay OutStanding
Dear Poonam
I am yet to get reply from you towards excess amount charged and
When you are going to refund the amount to my credit card.
Waiting for your prompt reply.
b/regards
Nairit.
From: Nabendu Roy [mailto:nabendu.[protected]@clay.co.in]
Sent: Monday, October 05, 2015 5:51 PM
To: Nairit Ghosh; Poonam.
Cc: [protected]@lcllogistix.com
Subject: Re: LCL Logistix India Pvt Ltd-Clay OutStanding
Dear Poonam,
Data was not worked at all against the raf no 321343 for the network issue in HK during the travel tme so kindly reverse the data costing from the Raf no 321343 and issue a credit note .
After getting credit note kindly arrange the refund for rest amount and refund amount will be automatically increase.
Regards
Nabendu Roy
Sent on my BlackBerry® from Vodafone
________________________________________
From: "Nairit Ghosh"
Date: Mon, 5 Oct 2015 17:45:29 +0530
To: 'Poonam Rawat'
Cc: ;
Subject: LCL Logistix India Pvt Ltd-Clay OutStanding
Dear Poonam
Thanks for the telecom bill. Please confirm when the balance amount of Rs. 3150.67 will be refunded to my
card no. [protected].
Kindly do the needful at the earliest.
b/regards
Nairit.
[protected]
From: Poonam Rawat [mailto:credit.[protected]@clay.co.in]
Sent: Saturday, October 03, 2015 2:21 PM
To: [protected]@lcllogistix.com
Cc: [protected]@lcllogistix.com
Subject: LCL Logistix India Pvt Ltd-Clay OutStanding
Dear Sir,
Greeting from Clay Telecom !
As discussed with you, Please find the attached PDF Bills for your reference .
Country RAF NO cust name Mobile No. From Date To Date INVOICE Total amount
HongKong 321343 LCL Logistix India Pvt Ltd-Arup Chatterjee 69810077 17-Aug-15 26-Aug-15 CTA-CK[protected] 3797.38
HongKong 321344 LCL Logistix India Pvt Ltd-Nairit Ghosh 69810081 17-Aug-15 26-Aug-15 CTA-CK[protected] 3051.95
Total Payable 6849.33
Best Regards
Poonam Rawat
Executive -Credit Control
Contact Num:[protected]
________________________________________________________
Clay Telecom
Global Travel SIM
D - 158 B, Okhla Phase - I, New Delhi - 110020
Tel: +91.11.66470001 | Customer Care: +91.11.66470000
Web: www.clay.co.in
Please don't print this e-mail unless required. This message (including any attachment(s) hereto) is confidential and may also be privileged. It is intended solely for the addressee. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this message in error you are requested to delete it from your system and to contact the sender by replying to this message immediately. Clay Telecom is not liable for the improper transmission of this message or for any damage sustained as a result of this message. In case you do not wish to receive further emails from this account kindly inform at [protected]@clay.co.in
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