[Resolved] Clay Telecom — Please check your bills twice before clearing them with Clay Telecom

pranay_oberoi

from Meerut, Uttar Pradesh

Address:

Mumbai City, Maharashtra

We had used Clay Sim Card for majorly for local usage in Singapore from the 5th Jan till the 15th of Jan. Since we were there for a wedding so there was hardly any calling back to India. Firstly we had to literally call the customer care twice to get our data issues fixed as it was showing 3g but wasn’t working at all. It seemed like a fake 3g service. Hoping that those would be our last dealing issues with Clay Sims, little did we know that their bills are so inflated that we had to go through each and every call log, highlighting numbers that didn’t belong to anyone in the family. This was such an embarrassing thing to deal with but we had no other option as we had a 20k bill staring in our faces. After all the corrections the outstanding turned out to be close to 9k. Really surprised to know how these telecom providers work. I don’t think so we will ever be using their services again for anything.

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Complaint marked as Resolved

Clay Telecom customer support has been notified about the posted complaint.

Verified Support

Jan 28, 2015

Clay Telecom Customer Care's response Dear Mr. Pranay, We tried fetching your details in our data base with your name found many with this name. Kindly provide us with your contact details so that we can cross check with our records and get back to you ASAP. At any point of time please feel free to mail us @ [protected]@clay.co.in or call us @ [protected] or [protected].