[Resolved] Clay Telecom — Wrong Billing - Clay Cheated its customer

Nirmalupreti

Address:

Gurgaon, Haryana

Pl. find below my complaint 1. Plan which was offered to me from clay had following: a. Rental – INR 500 b. Free Talktime – INR 500 c. Incoming calls while in Moscow – FREE unlimited d. OG calls to India – USD 1.99 per minute 2. Since I had free Talktime worth INR 500, I had call back to India for 3 mins 3. I didn’t make any other outgoing call other than the one mentioned above be it local/national or international 4. I received only incoming calls for 4 days I was in Moscow 5. I didn’t move out of Moscow for those 4 days 6. As per plan details, my bill should not have been more than INR 500 & since you guys have already charged me INR 100, it should have been INR 400 + taxes 7. Invoice sent by you is of approx INR 6, 000 which is totally wrong as there was NO LOCAL OUTGOING CALL MADE BY ME IN MOSCOW

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Complaint marked as Resolved

Clay Telecom customer support has been notified about the posted complaint.

Verified Support

May 20, 2015

Clay Telecom Customer Care's response Dear Nirmal, Sorry for the inconvenience caused to you. We have checked our database with your name and found many with the same name. Kindly provide the contact details or RAF number. Rest assured, we are concerned about our customers and will take your matter on priority. At any point of time feel free to call us on[protected] or email us at [protected]@clay.co.in. Regards Team Clay Telecom