[Resolved] Clay Telecom — Wrong billing - ref num: 366918

babloo111

from Hyderabad, Andhra Pradesh

Address:	Hyderabad, Andhra Pradesh, 500081
Website:	www.clay.co.in

I have taken international sim card (499 inr plan) for philippines from rgia hyderabad in the month of may 2016. I got the invoice was for 3497 inr + taxes which is wrong. They say it was happened by mistake and they will refund the difference amount when i called their customer care. By now it is almost 10 months time, i didnt get any refund from clay.

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Jan 4, 2018

Complaint marked as Resolved

I didnt get any form of reply from Clay team so far and issue is still pending. I am getting same replies when I call their customer care.

Clay Telecom customer support has been notified about the posted complaint.

Verified Support

Mar 17, 2017

Clay Telecom Customer Care's response Dear Customer,

We deeply regret for the inconvinience caused to you. Your details has been shared with the concerned department and our team will reach you immediately to provide remedial actions on the concerned raised.

For any further assistance, please feel free to contact us at[protected] or drop an email at [protected]@clay.co.in

Best Regards,
Team-Clay Telecom

May 05, 2017

Updated by babloo111 I didnt get any reply from your team. Can you follow up with them.This issue is pending since one year.