Clear Trip — Not satisfaction service both with airline spice jet and travel agency clear trip

Address:

Mumbai City, Maharashtra

Team, We are not satisfied with the services from airline spicejet and travel agency cleartrip who has booked the ticked, both asks us to check regarding refund to either airline company or travel agency in a deadlock situation but they dont refund the same. Clear triptrip also dont accepts to lodge a complain and says trip id only works as the complain number but later calls dont retrives the prior requests information. Need to take action against both spicejet and clear trip. The complete information is in below mail but no proper satisfactory responce from spicejet. Team, What do you mean by NO SHOW ticket, we had requested at least 10 times to give us boarding pass but they refused as due to the flight captain team ignored to take onboard more peaople(not sure how true as per the female staff passed the message) as it will take more time to get the printed boarding pass and get security check in done though we had only hand bag only & we reported there 30minutes before departure, A flight can wait for 30 mins but you will not work smartly to quickly get the boarding pass completed rather you will be happy arguing and wasting more time there at the boarding pass reception explaining how the long your process is to get the boarding pass for a customer which not at all in interest part o[censored]S/ customer, Agreed we have rule to report atleast 45 minutes to avoid harras free travel not necessarilly and logically/practically always to be followed otherwise there is no difference in the timings of train and timings of SPICEJET TRAVEL EXPIRIENCE SO you should be flexible as in emergency case of passenger where they come from long distance from within traffic and in city like Mumbai traffic. You should be able to consider the customer requirement to get him boarding pass on quick manner in last minutes not like making rule as rigid as we had to bad/good expirience we never know, also we have expirience from indigo and others where they are very flexible and we never had any such issue. Even keeping in mind the plain safety and your choosen smooth way of work that you are not able do quick do process onboard of passenger in this so called DIGITAL time at least please arrange to return the fare, its the same like you will say that we are flexible and will arrange the next plain for you if you missed then what about the customer who has emergency and will have to land on the same day then you will show your sorry unsmily ugly face through your painted full maked up female staffs which you had considered them as smart and intelligent while you had hire who fails in these situations while there can be more options you MUST be aware as per past expirirence and training when it comes to emergency. If you have shame and believe in customer satisfaction rather you think you are flying in AIR then soon you will see your future like king fisher, please arrange to return my full money for this itinary its hardly 10k only!